 Our goal since inception has been to provide service that is second-to-none in the industry.
- "no obligation" clinical assessments and consultation
- Continual follow-up ensuring ongoing optimal comfort and symptom relief
- Linking with health-care professional to assist in providing complete patient care.
- House calls are available in some trading areas
- Refund Policy
When I first launched my Pedorthic practice, I did what almost all Pedorthists do (and what is taught in school) which is to respond with urgency and enthusiasm to all patient concerns. In essence, I suppose it was a "no news is good news" approach. For the first three years of practice I thought I had a wonderful success rate because only 1 in 25 people voiced concern.
As people returned for new pairs of orthotics I heard feedback about positive results eliminating knee pain, back pain and even migraine headaches. I wondered how many more patients originally had pain in these areas and what degree of relief they experienced.
So, I made a sizable investment and a considerable commitment...
First, I invested in custom software to track symptom relief by client. I always start with the detailed prescription and chief complaint, but would proceed to ask about all major weight bearing joints, muscles, tendons and even headache frequency. Then I started a follow-up program involving a telephone interview to discuss the degree of relief of each symptom presented (see Symptom Relief). This ongoing commitment of resources has provided insightful information and has changed my practice profoundly.
I discovered that my approach to crafting orthotics (combining gait mechanic correction with spring-like shock absorption) delivered consistent results... not just with foot pain, but knee, back, neck and shoulder pain as well. In fact, the relief of pain above the foot was so consistent that when the results were less than ideal I brought patients back for a free adjustment and found that in almost all cases, I was able to achieve the desired effect.
The Canadian Federal Government and the Ontario Provincial Government were so intrigued by my research and approach to patient wellness that they provided grants to continue the effort.
Two major findings have come from this ongoing approach to patient follow-up and symptom relief tracking:
- My client concern rate went from 1 in 25 to 1 in 4 for the first year. This told me that MANY of my clients were less than satisfied in my first three years in practice, but like most in my field to this day... I had no idea.
- From all of the adjustments and learning resulting from the follow-up program, I became much better at accurately designing the orthotics the first time. In 2007 my clients are more pleased than ever and my adjustment rate is 1 in 7 with an overall satisfaction rate of over 99%.
I struggled with whether to share this information on a public web site, but this is a level of commitment and expense that few would attempt. Meanwhile, Ortho-Care Precision Orthotics continues to develop new ground breaking initiatives.
Thank you for your interest and please remember the single most important advice I give when public speaking or on my "Ask the Expert" radio program:
If you need orthotics, visit a clinic that makes orthotics, not one that just sells them. My research indicates that this rules out 96% of providers.
Yours, relieving the agony of da-feet,
John F. Does MBA, C Ped (C)
President / CEO
Ortho-Care Precision Orthotics Inc.
285 Frederick St.
Kitchener, ON
N2H 2N3
519-885-3719
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