Ask the provider about subsequent adjustments to orthotics. Specifically:

• What is the likelihood that you will require an adjustment?
• What do they charge for adjustments?
• Are adjustments generally done while you wait?

Because custom-made orthotics are not an exact science, the ability to efficiently adjust and test the orthotics on site is extremely important. While some orthotic adjustments require a few days in the lab, most can be done in 5 to 10 minutes if there is a lab on site. This allows for fine tuning at the time of dispensing. However, some providers do not have an on-site lab, making a simple 5 minute adjustment a much more complicated affair. This may necessitate shipping costs and extra patient visits, which sometimes translates into additional fees for the patient. Ortho-Care has a fully functional lab on-site, which provides numerous benefits for the patient:

• Ortho-Care’s customized patient follow-up program indicates that our adjustment rate is 1 in 7. Subsequently, there is an 86% chance that adjustments will not be necessary.
• Ortho-Care does not charge for adjustments.
• 95% of adjustments are done in our on-site lab while the patient waits. Therefore the orthotics can be tested for fit and comfort before the patient leaves, eliminating the need for extra dispensing visits.