Refund / Return Policy

Customer service is essential to Ortho-Care. While 99% of our patients experience satisfactory relief of their original symptoms, we understand that custom orthotics are not for everybody. Accordingly, Ortho-Care has developed the following refund and return policy:If within 60 days of receiving your Precision Orthotics, you do not experience satisfactory results, Ortho-Care will gladly refund the entire UNINSURED portion of your investment upon the presentation of your insurance summary.

If within 30 days of returning your Precision Orthotics you decide to purchase orthotics from another provider, Ortho-Care will gladly refund the INSURED portion of your original purchase amount upon presentation of your new receipt (proof of purchase of the new orthotics).